On 13th September Prima hosted the biggest UGM of 2018 at the impressive Vicarage Road, home of Watford FC. Over 20 delegates came along to pick up Prima tips, exchange ideas and discuss solutions to the everyday challenges faced by dealers, and of course, find out what Prima are doing to help our dealers.
UK & Ireland Customer Account Manager, Oli Rowles kicked off the day with a training session on key features in Prima, an exercise designed to ensure that dealers are maximising their use of the software and even picking up tips on how they can tweak current processes to improve efficiencies further.
Oli followed up on this with an introduction to the new features added in the latest Prima release, which include bulk purchasing, automated catalogue importing, hassle-free shortages, new sales and purchase analysis reports and the eagerly anticipated proof of delivery app. All of the features were warmly received by the customers, which was no surprise as the enhancements were hot off the customer requests list.
Customer Service Director, Steve Dennis closed off the morning’s proceedings with an insightful look into Prima’s product development roadmap. Unlike other software providers in the industry, Prima are fully committed to ongoing development and continue to invest heartily into growing the development team. Forthcoming features on this roadmap included advanced sales vs gaps reporting, rebate management, customisable Email signatures, loyalty schemes & voucher codes and much more.
The afternoon consisted of an open Q&A forum, 1-2-1 user sessions and an introduction of Prima Marketplace – A unique supplier catalogue service, connecting Prima users with a wide range of product suppliers, enabling dealers to view and order any of the electronic catalogues that Prima processes.
2018 saw Prima host UGM’s in Scotland, Birmingham, Leeds, Dublin and Watford. These meetings along with the appointment of a dedicated UK & Ireland Account Manager, weekly webinars and the SupportPLUS offering are all part of Prima’s ongoing customer engagement strategy and product feedback loop.
If you would like Prima to host a user group meeting at a suitable venue near you then please do contact firstname.lastname@example.org with your suggestions.