We are delighted to announce Joseph Fraser has joined the Customer Service Centre in June.
A recent graduate from LJMU with First Class Honours, Joseph brings technical and digital design expertise to the team, which will help us improve our online customer experience.
In addition to supporting Prima Cloud, Joseph will be focusing on improving the PrimaHelp platform and rolling out the PrimaGO stores to new and existing customers.
Joseph said: “I was absolutely delighted when I received confirmation that I was joining Prima Software. I felt that working within the Customer services team with many exciting and fast-growing customers that use Prima, would be the perfect place to start my journey into the world of software and technology at one of the most prestigious and well-respected company’s in their industry. I cannot wait to get started and interact with customers!”
Steve Dennis, Prima’s Head of Customer Services added: “I’m absolutely delighted to have Joseph on board. A candidate of his calibre and skill set will really help us drive forward our online customer experience. Joseph will be soon taking charge of several projects including design consultations for PrimaEDGE, go live set up & training for PrimaGO stores, and improving our PrimaHelp platform.
He’s already demonstrated a desire to learn, accept new challenges and most encouraging for me so far; to help customers. I believe his appointment is a real coup, and he will be a valuable asset for us to deliver a service that befits our great products!”