JD Distributors is a family-owned business based in Tennessee, proudly serving customers for over 25 years. Known for their personal approach and deep industry knowledge, they provide janitorial supplies, office products, and furniture—backed by expert service and a genuine commitment to long-term customer partnerships.
Industry
Janitorial Supplies, Office Products, Furniture
Founded
1999
Prima Products
• Prima ERP
• Prima GO
Challenge
Operating on an outdated system (AS400), JD Distributors faced significant operational constraints. Reporting, order tracking, and accounting processes were inefficient and manually intensive. Website updates were costly and often ineffective, limiting the company’s ability to adapt and grow. Additionally, the lack of integration between backend systems and ecommerce platforms created further complexity and expense.
Solution
By transitioning to Prima’s cloud-based ERP and ecommerce platform, JD Distributors consolidated its operations under one fully integrated solution. Prima provided modern tools that empowered the sales team, streamlined processes, and enabled real-time data access across the organization – all at an affordable cost.
Results
- Streamlined Sales Process: Sales reps now create quotes with product images, improving communication and boosting quote-to-order conversion rates.
- Enhanced Customer Experience: Order acknowledgements with product images are automatically emailed to customers, increasing satisfaction and transparency.
- Greater Operational Efficiency: Real-time updates, EDI purchasing, and simplified inventory management have significantly reduced manual admin tasks.
- Scalability & Confidence: With continuous updates and support from Prima, the business is confident in its ability to grow and adapt to evolving customer expectations.
JD Distributor’s Story
Since implementing Prima, the company has experienced year-on-year sales growth. What began as a need to modernize from an antiquated system turned into a strategic upgrade that empowered the entire business. The sales team now has access to live data in the field, reducing the need for constant office communication and freeing up time to focus on what matters most—serving customers and closing sales.
What once required multiple expensive vendors is now managed through a single, trusted partner. From seamless backend operations to a customer-facing ecommerce site that reflects real-time information, Prima has delivered on its promise of integration and innovation. The result is not only increased efficiency but also a stronger partnership between the business, its customers, and Prima—working together toward continued success.
Discover what’s possible with Prima.
Save time, reduce admin, and unlock smarter selling.
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