From managed print services and print-on-demand solutions to office supplies, equipment, and furniture, Office Source are a trusted resource for companies of all sizes.
Industry
Office Supplies, MPS, Furniture
Prima Products
• Prima ERP
• Prima GO
Challenge
Facing intense competition and declining sales in the general supplies market, Office Source, based in Fenton, Missouri, sought a dynamic ERP solution that could evolve with their business needs. Since 2021, Prima has been that solution, providing a true cloud software platform that has significantly boosted their business operations.
Solution
By implementing Prima’s integrated cloud ERP and ecommerce suite, Office Source was able to automate key workflows that were previously manual and fragmented. This gave them the freedom to launch new service lines such as managed print services and copier maintenance, while improving supplier integration and catalogue management. They also gained much better visibility into operations and margins through built-in reporting tools. Overall, Prima provided a scalable platform that supported their growth and gave them the flexibility to stay competitive.
Results
- Streamlined Operations: Automated purchasing, order processing, and catalog updates eliminated manual tasks and reduced costly duplication of effort.
- New Revenue Opportunities: The flexibility of the system enabled Office Source to expand into managed print services, copier sales, and service contracts.
- Smarter Decision-Making: Built-in reporting tools provided clear visibility into sales performance, margins, and inventory levels, supporting data-driven growth.
- Scalable Growth Platform: A cloud-native ERP gave the team a single, unified system that could easily scale with business expansion and evolving needs.
”Prima has enabled us to enhance our offerings in areas such as copiers, copier service, MPS, furniture, and shredding.
Jonathan SchatzDirector of IT, Office Source
Diversified Product Range
Prima facilitated Office Source’s expansion beyond general supplies, enabling them to offer additional services such as copiers, copier maintenance, MPS, furniture, and shredding. This diversification has been crucial in maintaining a competitive edge and fulfilling customer requirements.
Boosted Productivity
By automating labor-intensive tasks, Prima improved both the front-end webstore functions and back-end operations of Office Source. This efficiency boost allowed the team to concentrate on growth and customer engagement.
Superior Support and Affordability
Prima’s exceptional customer support and cost-effective pricing distinguish it from competitors. Office Source appreciated the responsive support team, which minimized downtime and maximized operational efficiency. Furthermore, Prima’s affordable seat fees allowed for greater investment in other business areas.
”Independent dealers require software that grows with them and reduces the manual processes that bog down day-to-day productivity. Prima excels in this regard.
Jonathan SchatzDirector of IT, Office Source
Ongoing Adaptation and Improvement
Prima’s dedication to continuous improvement, driven by user feedback, ensured that the software evolved alongside Office Source’s changing needs. This adaptability was essential for thriving in a challenging market environment.
Conclusion
Office Source’s move to Prima’s cloud-based ERP and ecommerce platform marked a turning point in their growth journey. By automating key processes, improving data visibility, and enabling expansion into new service areas, they not only boosted efficiency but also unlocked new revenue opportunities. The partnership with Prima has positioned Office Source for long-term success, with a scalable, future-ready solution that supports both operational excellence and strategic growth.
”What sets Prima apart is their high availability of customer support, extremely reasonable seat fees, and their willingness to listen to and implement user-suggested improvements.
Jonathan SchatzDirector of IT, Office Source
”Prima has proven to be a transformative software solution, opening new doors for our business. As our needs have evolved, so has the Prima software.
Jonathan SchatzDirector of IT, Office Source
”Prima has been and continues to be a key driver in our success, helping us navigate and thrive in a challenging market.
Jonathan SchatzDirector of IT, Office Source
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